All orders can be cancelled within 24 hours of ordering. Orders cannot be canceled beyond that point.
Returns & Exchanges:
At BellaDonna Boutique Co., we strive to provide you with the best customer service experience as possible. We could not operate with your loyalty and support, and therefore, your happiness is the key to our success!
If you receive broken or defective merchandise, please contact us immediately with a picture of your damaged item by sending us a Facebook message, emailing support [at] belladonnaboutique [dot] co, and/or giving us a call at 1-877-663-1669, and we will immediately send you a replacement item.
In order to Return and Exchange your items, please contact us within 5 Business Days of delivery of your merchandise.
By sending us an email, sending a message on Facebook or the website through the purple chatbox in order to initiate the return/exchange process.
If you are seeking to Exchange your items for a different size or color:
- We are happy to provide you with a FREE, pre-paid return shipping label for you to return your items.
- Upon receipt of your items, we can then either send you a new replacement item in your correct size and/or color/style, or
- assist you in finding an alternative item of equal purchase price value if you decide you do not like or want the item you received,
Items must be received in the same original condition as it was delivered to you: unworn, unwashed, and without makeup stains or perfume odor.
Any items that arrive in such condition will not be eligible for exchange.
Your exchange will be sent upon our receipt of your original item(s).
If you are seeking a Refund:
- You are responsible for paying the return shipping for your items.
- You will receive a refund to the original method of purchase within 3-5 business days after we have received your items.
- Any items that arrive with makeup stains, perfume odor, or in any other apparent “used” state may be rejected as ineligible for a refund.
**Accessory items are not eligible for refunds – exchanges only!
You can send your returned items to:
BellaDonna Boutique Co.
373 S. Willow Street
Manchester, NH 03103
Please DO NOT send us your returns without having contacted us first.