Orders can be cancelled within 24 hours of ordering. Orders cannot be canceled beyond that point.
Returns & Exchanges:
At BellaDonna Boutique Co., we strive to provide you with the best customer service experience as possible.
If you receive broken, damaged, or defective merchandise, pease contact us immediately with a picture of your damaged item. You can send us a Facebook message, email support [at] belladonnaboutique [dot] co, and/or giving us a call at 1-877-663-1669, and we will immediately send you a replacement item.
In order for us to quickly and efficiently serve you, please contact us within 5 Business Days of delivery to initiate the return/exchange process.
- Kindly note that you are responsible for paying the return shipping.
- If you want to exchange your item for a different size, we can either send you the correct size upon our receipt of your returned merchandise, or we can issue you a store credit for the original amount you paid so that you can order the correct size yourself.
- If you want to return the items for a refund, we will issue the refund to your original method of payment upon receipt of your items. Please note that it may take several days for your refund to post depending on the payment institution’s processing time.
Items must be received in the same original condition as it was delivered to you: unworn, unwashed, and without makeup stains or perfume odor.
Any items that arrive in such condition will not be eligible for exchange or refund.
Final Sale Items:
- Items that were purchased on Sale and in combination with a coupon code are deemed final sale and will not be accepted for refunds or exchanges unless arrived defective or broken.
- Accessories are eligible for replacement only if it arrived broken or defective.
- Undergarments such as lingerie, loungewear, swimsuits, bralettes, and bodysuits are not eligible for return due to their intimate nature. Therefore we highly recommend following the size guides on individual product pages by taking your measurements and order according to the size chart for the best potential fit.
You can send your returned items to:
BellaDonna Boutique Co.
373 S. Willow Street
Manchester, NH 03103
Please DO NOT send us your returns without having contacted us first.